Question 1

What is MRKS POS?

Accepted Answer

MRKS POS is a complete ERP and point-of-sale system for retail, wholesale, restaurants, pharmacies, and factories. It includes inventory management, purchase, sales, production, CRM, HR, Payroll, and accounting modules in one platform.

Question 2

How do I get started?

Accepted Answer

Simply sign up for an account, choose a subscription plan, and follow our quick setup wizard to configure your business settings. You can also watch our getting started video tutorial.

Question 3

Is my data secure?

Accepted Answer

Yes, we use industry-standard encryption and security measures to protect your data. All data is encrypted in transit and at rest, and we perform regular security audits.

Question 4

Does MRKS POS support wholesale businesses?

Accepted Answer

Yes. MRKS POS fully supports wholesale businesses with bulk due payment management, supplier management, purchase orders, GRN (goods received notes), and wholesale pricing tiers.

Question 5

What industries does MRKS POS support?

Accepted Answer

MRKS POS supports retail shops, wholesale distributors, restaurants, cafes, pharmacies, factories, multi-branch businesses, beauty salons, electronics stores, hardware stores, and many more business types.

Question 6

Does MRKS POS include accounting features?

Accepted Answer

Yes. MRKS POS includes a full accounting module with income and expense management, accounts payable and receivable, bank reconciliation, profit & loss statements, balance sheets, and tax management.

Question 7

Can MRKS POS manage multiple store branches?

Accepted Answer

Yes. MRKS POS supports unlimited store branches from a single dashboard. You can transfer stock between branches, compare branch performance, and assign role-based access for each location.

Question 8

What payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards, mobile payments (bKash, Nagad, Rocket), and bank transfers. All payments are processed securely.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period. No questions asked.

Question 10

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied, contact our support team for a full refund.

Question 11

Is there a free trial available?

Accepted Answer

Yes. MRKS POS offers a free trial so you can explore all features before subscribing. Register at mrkspos.com to start your free trial.

Question 12

What devices are supported?

Accepted Answer

MRKS POS works on Android and iOS mobile devices, as well as desktop browsers (Chrome, Firefox, Safari, Edge), tablets, and smartphones. We also have native mobile apps for iOS and Android.

Question 13

Do I need internet connection?

Accepted Answer

An internet connection is required for most features. However, our offline mode allows you to continue processing sales when offline, with automatic sync when you're back online.

Question 14

Can I import my existing data?

Accepted Answer

Yes, we provide data import tools for products, customers, and transactions. We also offer migration assistance for larger datasets.

Question 15

Is MRKS POS available on mobile?

Accepted Answer

Yes. MRKS POS is available on Android (Google Play Store) and iOS (Apple App Store), as well as a full web browser application accessible from any device.

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